Resources on Postal and telecommunications services sector

Workplace violence in services sectors and measures to combat this phenomenon

15 October 2003

This code focuses on the prevention of workplace violence and its direct adverse consequences. The objective of this code of practice is to provide general guidance in addressing the problem of workplace violence in services sectors. The code is intended to serve as a basic reference tool for stimulating the development of similar instruments at the regional, national, sectoral, enterprise, organization and workplace levels, specifically targeted at and adapted to different cultures, situations and needs.