Resources on Hotels, catering, and tourism sector

Good Practices Guide for Guesthouses and Small Hotels

01 November 2012

The Good Practices Guide for Guesthouses and Small Hotels is an activity based learning program for managers or business owners who wish to manage customer service effectively and proactively – through motivating and inspiring their employees and teams.

HIV and AIDS: Guide for the tourism sector

01 July 2012

The aim of this Guide is to help stakeholders in the tourism sector and their affiliated members to develop and implement their own workplace HIV and AIDS policies and programmes as well as to support effective implementation of the key principles established in ILO Recommendation 200.

Migrant workers in the international hotel industry

01 April 2012

This Report addresses complex themes relating to migrant work and migrant workers in the international hotel industry, recognizing that the experience of migrant workers (international and internal), their employers and the wider community varies greatly in different countries and cultures.

Final report of the discussion - Global Dialogue Forum on the Role of Private Employment Agencies in Promoting Decent Work and Improving the Functioning of Labour Markets in Private Services Sectors

08 March 2012

Private employment agencies, promotion of decent work and improving the functioning of labour markets in private services sectors

01 September 2011

Issues paper for discussion at the Global Dialogue Forum on the Role of Private Employment Agencies in Promoting Decent Work and Improving the Functioning of Labour Markets in Private Services Sectors (18–19 October 2011)

Global Dialogue Forum on the Role of Private Employment Agencies in Promoting Decent Work and Improving the Functioning of Labour Markets in Private Services Sectors

12 August 2011

Developments and challenges in the hospitality and tourism sector

01 October 2010

Issues paper for discussion at the Global Dialogue Forum for the Hotels, Catering, Tourism Sector

Report of the discussion - Workshop to Promote Ratification of the Private Employment Agencies Convention, 1997 (No. 181)

21 October 2009

Private employment agencies, temporary agency workers and their contribution to the labour market

01 October 2009

Issues paper for discussion at the Workshop to promote ratification of the Private Employment Agencies Convention, 1997 (No. 181)