Books: service sector

C 

• Challenges and opportunities facing public utilities. Report TMCOPU/2003 - Buy now
  16 April 2003 - Reviews developments and trends in social and employment issues in the sector. Examines the role of multinationals, the impact of mergers and acquisitions, the challenge of renewable energy and sustainable development, water and sanitation and the importance of social dialogue in a rapidly globalizing industry.

E 

• Employment, employability and equal opportunities in the postal and telecommunications services. Report TMPTS/2002 - Buy now
  15 April 2002 - Reviews some of the changes that have occured in postal and telecommunications services since the mid-1990s, and where they are likely to lead in the next few years.

H 

• Human resources development, employment and globalization in the hotel, catering and tourism sector. Report TMHCT/2001 - Buy now
  01 March 2001 - Report for discussion at the Tripartite Meeting on the Employment Impact of Mergers and Acquisitions in the Banking and Financial Services Sector, TMBF/2001

N 

• Note on the proceedings. Postal and telecommunications services. Report TMPTS/2002/12 - Buy now
  29 November 2002 - Referring to the detailed report discussed at the meeting, summarizes major conclusions. Presents the draft and final resolution adopted
• Note on the proceedings. Public utilities. Report TMPU/1999/9 - Buy now
  26 November 1999 - Managing the Privatization and restructuring of Public Utilities (water, gas and electricity). Report for discussion at the Tripartite meeting on Managing the Privatization and restructuring of Public Utilities, TMPU/1999

P 

• Public Emergency Services: Social dialogue in a changing environment - Buy now
  27 November 2002 - Explores employment trends and issues in the fire, police and emergency medical services. Examines conditions of employment, occupational safety and health issues, human resources planning and training and the state of social dialogue and rights at work. Covers trends mainly during the 1990s and 2000.

S 

• Sources and Methods: Labour Statistics. Employment in the tourism industries. Special Edition - Buy now
  04 September 2008 - This pioneering new title has been conceived to provide users and producers of tourism statistics, and those interested in labour statistics in general, with a consolidated volume on the measurement of employment in the tourism sector. It contains information on methodology, as well as descriptions of employment, wages and hours of work in the tourism industries...
• Sources and methods: Labour statistics. Employment in the tourism industries (Special edition) Co-published with the World Tourism Organization - Buy now
  20 August 2008 - Sources and Methods: Labour Statistics - Employment in the tourism industries (Special edition) is the first of three volumes to come out of a joint project by the International Labour Organization (ILO) and the World Tourism Organization (UNWTO) to improve national methods of data collection of employment in the tourism industries.

T 

• The impact of decentralization and privatization on municipal services. Report JMMS/2001 - Buy now
  14 September 2001 - Identifies trends in decentralization and privatization and their impact on local government and the quality of public services. Discusses employment issues, dialogue between the social partners, and various regulatory approaches.