Guidelines on the setting-up of effective job centres in developing countries with reference to Sub-Saharan Africa, the Middle East and North Africa regions

These Guidelines on how to establish job centres (employment service centres) were developed in response to calls from ILO constituents and the YouMatch Project partner countries in sub-Saharan Africa and the Middle East and North Africa regions.

The Guidelines provide an overview of the context and state of employment services in the SSA and MENA regions and the steps to be undertaken when establishing and strengthening Public Employment Services (PES). Although the focus is on PES, the target is the delivery of publicly funded employment services through public, private or third sector organizations. The main audience is policy-makers and technical officials at all levels in PES and in ministries responsible for labour, private employment agencies (PrEAs), business and third sector actors that implement employment services. The Guidelines are accompanied by the detailed ILO/ YouMatch Toolkit which was published by GIZ.

YouMatch is a project that was implemented by the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH on behalf of the German Federal Ministry for Economic Cooperation and Development (BMZ). The publication provides guidance for the respective countries in these regions and form part of a series of ILO guidelines developed for different regions around the world.