Judgment No. 2196
1. THE IMPUGNED DECISIONS ARE SET ASIDE.
2. THE EPO SHALL PAY TO EACH COMPLAINANT THE SUM OF 1,000 EUROS IN MORAL DAMAGES.
3. IT SHALL PAY TO THE COMPLAINANTS JOINTLY THE SUM OF 1,000 EUROS FOR COSTS.
4. ALL OTHER CLAIMS ARE DISMISSED.
The Tribunal "notes [...] that even after the filing of the complaints, it took the organisation more than a year to bring the internal appeal procedure to a conclusion. By any standards, that is an unacceptable delay. The organisation's plea that it is overwhelmed by a heavy volume and a backlog of internal appeals may be a reason, but it is not an excuse. Incompetence or a lack of resources can never justify depriving employees of their right to a speedy and just resolution of their grievances."
complaint; receivability of the complaint; internal appeals body; administrative delay; internal appeal; internal remedies exhausted; delay; organisation's duties; right