Judgment No. 1319
THE ORGANIZATION SHALL PAY THE COMPLAINANT 10,000 UNITED STATES DOLLARS IN DAMAGES AND COSTS.
"By causing or allowing [a delay of more than one year between the internal appeal and the final decision] and by denying the Board of Appeal the information which would have enabled it to give a timely and complete opinion on the complainant's case the organization fell short of the requirements of due administrative process and of the standards of care it must apply to its staff. In the circumstances, the complainant is entitled to the sum [...] she has claimed in damages and costs."
complaint allowed; moral injury; internal appeals body; administrative delay; costs; due process; organisation's duties; duty to inform; material damages