| Document ID (ISN) | 111505 |
| CIS number |
11-0290 |
| ISBN(s) |
978-2-89631-508-6 |
| Year |
2010 |
| Convention or series no. |
Etudes et recherches - Rapport R-668
|
| Author(s) |
Fournier P.S., Montreuil S., Brun J.P., Bilodeau C., Villa J. |
| Title |
Exploratory study to identify the aspects of the workload having an impact on health and safety: Case study in the services sector |
| Original title |
Etude exploratoire des facteurs de la charge de travail ayant un impact sur la santé et la sécurité: étude de cas dans le secteur des services [in French] |
| Bibliographic information |
Institut de recherche Robert-Sauvé en santé et en sécurité du travail du Québec (IRSST), 505 boul. de Maisonneuve Ouest, Montreal (Quebec) H3A 3C2, Canada, 2010. xi, 57p. Illus. 77 ref. Price: CAD 8.40. Downloadable version (PDF format) free of charge. |
| Internet access |
R-668.pdf [in French]
|
| Abstract |
The new types of work organization may have negative impacts on individuals in the form of fatigue, chronic stress or musculoskeletal disorders, as well as on the enterprise in the form of absenteeism or personnel turnover. The objective of this study was to identify the underlying dynamics and organizational processes leading to high workloads likely to have an impact on occupational safety and health. It was carried out at a leading Quebec insurance company by means of job observations and interviews among workers assigned to customer care. Findings are discussed. |
| Descriptors (primary) |
Quebec; work efficiency; mental workload; psychology of work organization; health hazards; risk factors |
| Descriptors (secondary) |
Canada; office work; sickness absenteeism; chronic diseases; musculoskeletal diseases; fatigue; role of insurance institutions; report |
| Document type |
E - Books, reports, proceedings |
| Country / State or Province | Quebec |
| Subject(s) |
Psychology and sociology
|
| Broad subject area(s) |
Stress, psychosocial factors
|
| Browse category(ies) |
Psychology of work organization
Psychosocial factors and the role of management
|
