|Document ID (ISN)||110650|
|Convention or series no.
International Council of Nurses, Public Services International, World Health Organization, International Labour Office
||Framework Guidelines for addressing workplace violence in the health sector - The training manual
||ILO Publications, International Labour Office, 1211 Genève 22, Switzerland, 2005. viii, 122p. Illus. + CD-ROM.
||http://www.ilo.org/wcmsp5/groups/public/---ed_protect/---protrav/---safework/documents/instructionalmaterial/wcms_108542.pdf [in English]
||This training manual on guidelines for addressing workplace violence in the health sector is primarily targeted at workplace situations but is also suitable for being used in awareness-raising contexts. It is intended for a wide range of operators in the health sector, including health personnel, members of professional associations, trade unionists, administrators, managers, trainers, decision makers and practitioners in general. Contents: preliminary remarks for the facilitator; introduction; awareness and understanding; rights and responsibilities, choosing the best approach: recognizing and addressing factors leading to workplace violence; intervention; monitoring and evaluation; conclusion.
||ILO; training material; health care personnel; risk factors; violence
||WHO; responsibilities; training manuals
||C - Training manuals, audiovisual material
||Commerce, services, offices
|Broad subject area(s)
||Stress, psychosocial factors
Bullying and mobbing
Psychosocial factors and the role of management
Health care services