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Document ID (ISN)109971
CIS number 09-987
ISSN - Serial title 0925-7535 - Safety Science
Year 2009
Convention or series no.
Author(s) Wassell J.T.
Title Workplace violence intervention effectiveness: A systematic literature review
Bibliographic information Oct. 2009, Vol.47, No.8, p.1049-1055. 58 ref.
Abstract This systematic review of literature published since 1992 was carried out to determine the effectiveness of interventions in preventing workplace violence and to suggest specific interventions warranting further research. The health care sector was the topic of 54% of the papers, followed by the retail sector industry with 11% of the papers. A first group of papers discussed in this review evaluates interventions to prevent robbery and violence to workers in the retail sector. A second group of papers is about interventions to prevent violence to health care workers, mostly training in techniques for dealing with combative patients.
Descriptors (primary) retail trade; health care personnel; violence; service and sales workers; safety programmes
Descriptors (secondary) literature survey; safety training in industry; programme evaluation; psychology and sociology
Document type D - Periodical articles
Country / State or ProvinceUSA
Subject(s) Psychology and sociology
Broad subject area(s) Stress, psychosocial factors
Browse category(ies) Violence and terrorism
Violence
Retail industry
Health care services
Safety programmes