| Document ID (ISN) | 107136 |
| CIS number |
07-1247 |
| Year |
2006 |
| Convention or series no. |
|
| Author(s) |
Leroy J.F., Faulx D., Devacht I., Antonissen D. |
| Title |
Acting against relational suffering at work - Manual for persons having to resolve conflicts, bullying and abuse of authority at work |
| Original title |
Agir sur les souffrances relationnelles au travail - Manuel de l'intervenant confronté aux situations de conflit, de harcèlement et d'emprise au travail [in French]
Van meningsverschil tot hyperconflict - Gids voor wie beroepsmatig tussenkomt geconfronteerd wordt met conflicten en grensoverschrijdend gedrag op het werk [in Dutch] |
| Bibliographic information |
Service public fédéral Emploi, Travail et Concertation sociale, rue Ernest Blerot 1, 1070 Bruxelles, Belgium, 2006. 147p. Illus. Bibl.ref. |
| Internet access |
http://www.emploi.belgique.be/WorkArea/showcontent.aspx?id=5884 [in French]
http://www.werk.belgie.be/WorkArea/showcontent.aspx?id=5110 [in Dutch]
|
| Abstract |
Relational suffering at work includes extreme conflicts, bullying, sexual harassment and violence. This guide is the result of a research programme in the course of which various methodological approaches were used. The first chapter covers concepts, phenomena and the various phases in the development of a conflict. Next, the means of prevention of these problems is addressed, together with four major intervention approaches (support discussion, mediation, group interventions and coaching). A final chapter is devoted to good practices. |
| Descriptors (primary) |
human relations; bullying; violence; psychology and sociology; sexual harassment |
| Descriptors (secondary) |
responsibilities of employers; Belgium; role of supervisory staff; role of management; human behaviour |
| Document type |
E - Books, reports, proceedings |
| Country / State or Province | Belgium |
| Subject(s) |
Psychology and sociology
|
| Broad subject area(s) |
Stress, psychosocial factors
|
| Browse category(ies) |
Psychological factors
Sexual harassment
Violence
Bullying and mobbing
Violence and terrorism
|
