| Document ID (ISN) | 105033 |
| CIS number |
06-744 |
| ISSN - Serial title |
0829-0369 - Travail et santé |
| Year |
2005 |
| Convention or series no. |
|
| Author(s) |
Trudeau R., St-Vincent M., Denis D., Imbeau D. |
| Title |
Serving clients in the retail industry - A source of stress |
| Original title |
Servir les clients dans le commerce de détail: une source de stress [in French] |
| Bibliographic information |
Sep. 2005, Vol.21, No.3, p.26-31. 8 ref. |
| Abstract |
Warehouse stores constitute an important segment of the retail sector in North America, including Canada. Warehouse store workers responsible for selling are required both to serve customers and to carry out manual handling tasks. This article summarizes the findings of a survey on working conditions and stress factors among workers of a large chain of warehouse stores in Quebec. Data were collected by means of questionnaires, video recordings and interviews. Findings are discussed and various improvements are proposed. |
| Descriptors (primary) |
Quebec; warehouses; stress factors; conditions of work; retail trade; sales forces |
| Descriptors (secondary) |
questionnaire survey; Canada |
| Document type |
D - Periodical articles |
| Country / State or Province | Canada |
| Subject(s) |
Psychology and sociology
Commerce, services, offices
|
| Broad subject area(s) |
Stress, psychosocial factors
Industries and occupations
|
| Browse category(ies) |
Retail industry
Mental stress and burnout
Storage and warehousing
|
