|Document ID (ISN)||102887|
|Convention or series no.
||ILO Sectoral Activities Working Paper No.WP.200
||Giga S.I., Hoel H., Cooper C.L.
||Violence and stress at work in the postal sector
||ILO Publications, International Labour Office, 1211 Genève 22, Switzerland, 2003. vii, 24p. 52 ref.
||http://www.ilo.org/public/english/dialogue/sector/papers/postelcm/wp200.pdf [in English]
||Postal service providers have traditionally operated in non-competitive, monopolistic, highly unionized environments aimed at providing a social service without any obligation for long-term financial viability. Globalization, deregulation, new technology and changing customer needs have demanded major changes not only to the products and services that these organizations provide, but also more fundamentally to the way they function. These unremitting changes over the past couple of decades have strained relationships between managers, employees and employee representatives and have given rise to job insecurity, dissatisfaction and conflict among the work force. This working paper examines the issue of violence and stress at work in the postal sector. Contents: sector-specific environment as originator of violence and stress at work; scope of violence and stress in the portal sector and their impact the sector and its workforce; causes of workplace violence and stress in the sector; information collection and reporting on violence and stress; illustrative cases of violence and stress in the sector; prevention, reduction, management and coping strategies.
||ILO; violence; stress factors; postal services
||literature survey; human relations; work organization; report; bullying; plant safety and health organization; mental workload; call centres; human behaviour; conditions of work; role of workers' organizations; dogs
||E - Books, reports, proceedings
|Country / State or Province||United Kingdom; ILO|
||Commerce, services, offices
|Broad subject area(s)
||Stress, psychosocial factors
Mental stress and burnout
Violence and terrorism
Bullying and mobbing