ILO Home
Go to the home page
Site map | Contact us Français | Español

CISDOC database

Document ID (ISN)102884
CIS number 03-1983
Year 2003
Convention or series no. ILO Sectoral Activities Working Paper No.WP.205
Author(s) Essenberg B.
Title Violence and stress at work in the transport sector
Bibliographic information ILO Publications, International Labour Office, 1211 Genève 22, Switzerland, 2003. v, 46p. Illus. 81 ref.
Internet access http://www.ilo.org/public/english/dialogue/sector/papers/transport/wp205.pdf [in English]
Abstract Violence and stress at work are a source of occupational risk in the transport sector that has attracted increasing attention over recent years. This working paper focuses mainly on public transport (railways and rural and urban transport systems), road freight transport and the taxi industry as well as civil aviation. Contents: violence and stress in the services sectors; character and causes of violence and stress at work in the transport sector; scope of violence and stress in the sector; information collection and reporting on violence and stress; prevention, reduction, management and coping strategies.
Descriptors (primary) transport of persons; ILO; violence; stress factors; transport industry
Descriptors (secondary) report; bullying; human behaviour; suicide; air traffic control; road transport; air transport; public transport; fatalities; taxis
Document type E - Books, reports, proceedings
Country / State or ProvinceILO
Subject(s) Transport and communications
Broad subject area(s) Stress, psychosocial factors
Browse category(ies) Mental stress and burnout
Violence and terrorism
Transport industry (in general)
Violence
Bullying and mobbing