Future of work

Platformization of the tourism sector in Sri Lanka: Impacts on labour market and decent work opportunities

This paper considers the impacts that digital platforms are likely to have on the tourism sector -- one of the 'bright spots' in Sri Lanka's future of work.

Platforms in the tourism sector will cause a restructuring of the labour market. The entry of smaller enterprises is likely to precipitate a shift of workers to non-standard forms of employment. However, digital platforms have the potential to improve some issues like low female labour force participation, high youth unemployment, and enabling access to newer markets. In order to ensure that digital technologies are integrated into the tourism sector in an inclusive and sustainable way, Sri Lanka will need to create regulatory frameworks, certifications and standards, and labour protection policies taking examples from global practices and the nuances of local socio-economic context.