Anduela Simaku, lawyer and conciliator, Albania 

Beneficiary stories: How did the ILO help? 

Anduela Simaku is a lawyer at the National Conciliation Office of Albania, a tripartite body settling labour disputes outside courts. Anduela participated in an ILO training on labour dispute mediation funded by Sweden and could immediately apply her new skills. The management of a manufacturing company could not agree with the trade union on a new collective agreement for 250 workers. The first phase of the mediation involving a public mediator did not produce any result. Therefore, Anduela took over the case and helped to reach an agreement. The new contract resulted in a 20 per cent increase of workers’ salaries and improved working conditions such as free transport to work. “We look forward to assisting more workers and employers in Albania in resolving their disputes at work," says Anduela. About the ILO training, she added: "The trainings were great. I have a better understanding of how the mediation process works. I can serve workers and employers in settling their conflicts amicably, without engaging in lengthy and expensive court procedures.”

Vitalie Groza, sports club owner, Balti, Republic of Moldova

Beneficiary voices: How did the ILO help?

Even though 2021 was a difficult year, with labour markets not yet recovered from the impact the COVID-19 pandemic, Vitalie managed to launch his own business and change his status from unemployed to employer. Thanks to a grant for launching a business, provided by the National Employment Agency with the support of the ILO, he opened a gym in a populated zone of Balti, the second largest city of Moldova. “In addition to the financial help, I also received training and mentoring, which helped me to develop my business and create four new jobs. And I couldn’t stop there. Recently, we opened a shop on the premises of the sports club where we produce personalized sports wear for our customers.”

Natalia Samoilenko, Director of a methodological center for vocational schools, Sumy, Ukraine

Beneficiary voices: How did the ILO help?

Natalia is passionate about training and has always been an early adopter of new methodologies. When the COVID-19 pandemic forced vocational schools in Ukraine to close down, she saw the crisis as a chance to modernize vocational training and to accelerate the development of online learning solutions for students. When hearing of the ILO course 'Modular Content Creation and Digital TVET', Natalia didn't hesitate to take part. The course helped Natalia and her team to develop e-learning modules, training videos, and virtual simulators for four occupations (car mechanics, electrician, cooks, and tailors). The material is now being tested with 800 students in 4 schools in Sumy region, in the North East of Ukraine. At the final stage it will be used for all 67,000 vocational students in these four occupations across the country. “The project is especially important during the pandemic”, Natalia says, “because it makes learning accessible to all.”

Ardit Kuka, judge, civil court, Dibër, Albania

Beneficiary voices: How did the ILO help?

As there are no labour courts in Albania, Ardit also works on labour disputes. A recent ILO training jointly organized with the Albanian School of Magistrates and funded by SIDA helped him on how to use international labour standards when dispensing justice at the civil court of Diber, North-West Albania.  “In 2021, labour disputes constituted of 20% of the civil cases I examined. I could immediately apply my new knowledge when dealing with a case of dismissal. For the resolution of the case and interpretation of the Labour Code, I referred to ILO Conventions on Termination of Employment, according to which the employer must give opportunities to the worker to improve performance before terminating the contract”.

Alma Subasic, business owner, Sarajevo, Bosnia and Herzegovina

Beneficiary voices: How did the ILO help?

Alma is the proud owner of “Šapa Lab Furniture”, a new company specialized in producing accessories for pets established in 2020. It is one of the new businesses supported through the EU-funded EU4Business project, implemented by the ILO. Alma’s company started well, currently engaging five associates: product designer, carpenters, and tailors.  “The idea for my business emerged during the COVID-19 pandemic when I had the time to design furniture and accessories for pets that would be a novelty on the market. Without the mentors who helped me, my idea would have never translated into a viable business plan.”

Aleksandar Kovač, student and business owner, Banja Luka, Bosnia and Herzegovina

Beneficiary voices: How did the ILO help?

Aleksandar, a student at the Faculty of Medicine in Banja Luka, combined his medical education and passion for IT. He launched the online platform “e-Clinic”. “The platform simplifies the way patients book appointments and provides all the relevant information in one place”, explains Aleksandar. The e-Clinic platform is currently used by eight health institutions who pay a monthly fee. As per mid-2022, there were 531 registered users and 3,850 appointments made monthly. “For me, the ILO support delivered under the EU4Business project was a turning point in terms of entrepreneurship. With top mentors, I have learned the key requirements to keep a business afloat and successful”. EU4Business is a project supported by the European Union and Germany. In total, more than 900 new jobs were created through this project. 

Darko Mirchevski, Technical Consultant, Skopje, North Macedonia

Beneficiary stories: How did the ILO help?