Facilitating access to justice for migrant workers: development of a complaint mechanism in Cambodia
Until 2013, there was no specific complaints channel for hundreds of thousands of Cambodian migrant workers. Instead, these workers had the opportunity for redress only through the regular justice system, something that is exceedingly difficult for the average Cambodian to access.
When the ILO GMS TRIANGLE project began in 2010, in response to workers being unable to access channels to complain or seek redress for violations of their rights, the project sought ways to create a framework for managing complaints and redressing harm. The GMS TRIANGLE project is supporting the Ministry of Labour and Vocational Training to increase the access of Cambodian migrant workers to complaints, which is already showing tangible results in increasing the protection of workers, in better regulating recruitment practices, and in increasing access to safe migration for decent work.