8 - 10 March 2012, Colombo, Sri Lanka
Grievances of the migrant workers are mainly handled in Sri Lanka by the Conciliation Division of the Sri Lanka Bureau of Foreign Employment which has 16 conciliation officers located in the SLBFE and in regional centers island-wide. In addition several other government and non-governmental organizations including recruitment agencies are involved in receiving complaints from the migrant workers in Sri Lanka, which channel the complaints to the Conciliation division of the SLBFE. Key issues concerning grievance handling mechanisms include delays, lack of access despite the availability of officers, lack of knowledge among migrant workers and their families on available mechanisms and duplication of services due to the lack of coordination between the institutions involved in handling grievances.
ILO undertook as a part of the project, to map out the available grievance mechanisms with the objective of creating a centralized national grievance handling mechanism to ensure the protection and empowerment of migrant workers and their families. The report has highlighted a number of institutional problems. Whilst focusing on creating a centralized grievance handling mechanism, it is paramount that the Conciliation division of the SLBFE which is mandated to handle migrant worker’s grievances in Sri Lanka in strengthened. In this background, in close consultation with the SLBFE and the Ministry, the ILO seeks to support the design and implementation of a long term capacity building programme for Conciliation officers of the SLBFE. The first phase of the training of the training will take place from 8-10th March 2012 in Colombo, Sri Lanka.