Practitioners' guides on employment service centres: Providing effective employer services (Volume 4)

The Practitioners’ guides on employment service centres are a collection of resource manuals on public employment services delivery, focusing specifically on the practical operations of employment service centres and the delivery of employer and counselling services. Volume 4 is the third of three procedural manuals which, when used together, are intended to guide management and staff in delivering effective and efficient assistance to their jobseeker clients. It aims to assist employment service staff to develop a clear understanding of: a. the role of employment service centres (ESCs) in assisting employers; b. how to reach out to employers as both clients and partners of the ESC; and c. how to effectively help employers recruit workers to fill their job vacancies.

The Guides are a collection of resource manuals on public employment services delivery. There are four volumes in this collection. Training of trainers on operations, counselling, and employer services (Volume 1) is a companion to the three other procedural manuals on employment services: Operating employment service centres (Volume 2); Providing effective counselling services (Volume 3); and Providing effective employer services (Volume 4).

Providing effective employer services (Volume 4) was initially prepared as a key output of the ILO/China South-South Cooperation Project to Expand Employment Services and Enhance Labour Market Information in Cambodia and the Lao People’s Democratic Republic (Project). Following its introduction in October 2015, and based on specific requests from other countries, a decision was taken to publish the manual for use within the region as ministries work towards developing and enhancing their employment service operations. The preparation of the manual was facilitated by a review of existing resource materials developed through capacity building activities funded by the ILO Decent Work Technical Support Team for East and South-East Asia and the Pacific (DWT-Bangkok) and utilized by job centres in both Cambodia and the Lao People’s Democratic Republic. This guide presents updated and enhanced information reflecting international good practices in the operations of public employment service offices. It is intended to be used as an ongoing resource guide by the managers and staff of ESCs as they carry out their mandate to provide fair and accessible employment services to all jobseekers and enterprises who seek their assistance. It can also be used as a self-help instruction guide for new staff as they become oriented to their new job.